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Privacy Policy

Last updated 21 October 2026

Podiatry Care Bristol is committed to protecting your privacy. This policy explains what personal information we collect when you visit our website, contact us or attend an appointment, how we use it, and the rights you have over it under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Podiatry Care Bristol is the data controller for the personal information described in this policy. If you have any questions about this policy or how we handle your information, please contact us:

Information We Collect

When you contact us

If you use the contact form on our website, we collect your name, email address and the message you send. If you phone or email us, we collect the details you give us, such as your name, phone number and the reason for your enquiry.

When you book an appointment

Online bookings are handled through Cliniko, our practice management system. When you book, we collect your name, contact details, date of birth and any information you provide about the reason for your visit. If you pay online, your payment is processed securely by Cliniko's payment provider and we do not see or store your full card details.

When you are treated by us

To provide safe and effective care, we keep clinical records which include your medical history, medications, the findings of your assessment, the treatment you receive and any correspondence with other healthcare professionals. This is health information, which is a special category of personal data and is given extra protection by law.

When you visit our website

We collect information about how our website is used, such as the pages you visit, the type of device and browser you use, and your approximate location based on your IP address. See Cookies and Similar Technologies below for more detail.

How We Use Your Information

We only use your information where the law allows us to. We use it to:

  • Respond to your enquiries (our legitimate interests in running our practice, or to take steps at your request before you become a patient)
  • Book and manage your appointments and send appointment reminders (to provide the services you have asked for)
  • Assess, diagnose and treat you, and keep accurate clinical records (to provide health care, and to meet our legal and professional obligations)
  • Take payment and keep financial records (to provide our services, and to meet our legal obligations)
  • Provide invoices or receipts for insurance claims when you ask us to
  • Keep our website secure, prevent spam and understand how it is used so we can improve it (our legitimate interests)

We process health information because it is necessary for the provision of health care by, or under the responsibility of, a registered health professional (Article 9(2)(h) UK GDPR). All of our podiatrists are registered with the Health and Care Professions Council (HCPC) and bound by a duty of confidentiality.

We will never sell your personal information or use it for marketing without your consent.

Who We Share Your Information With

We use trusted service providers to help run our practice and website. They only process your information on our instructions and are required to keep it secure:

  • Cliniko: practice management, online booking, clinical records and appointment reminders
  • Brevo: delivering messages sent through our website contact form to our inbox
  • Our email providers: receiving and replying to emails
  • Google: website analytics, spam protection and the maps on our locations page (Google Maps)
  • Vercel: hosting our website
  • Sentry: monitoring our website

We may also share relevant information about your care with your GP or other healthcare professionals involved in your treatment, normally with your agreement. We will only share your information without your agreement where the law requires or permits it, for example to protect you or someone else from serious harm.

How Long We Keep Your Information

We keep clinical records in line with professional guidance from the Royal College of Podiatry and the NHS Records Management Code of Practice. For adults, this is normally 8 years after your last appointment. For children, records are kept until their 25th birthday, or their 26th birthday if they were 17 when treatment ended.

We keep enquiries that do not lead to an appointment only for as long as needed to deal with them. Financial records are kept for as long as required by tax law.

Cookies and Similar Technologies

Cookies are small files stored on your device when you visit a website. Our website uses:

  • Google Analytics: sets cookies to help us understand how visitors find and use our website. The information is aggregated and is not used to identify you.
  • Google reCAPTCHA: loaded only when you start using our contact form, to help protect it from spam. Google may set cookies and collect information about your device and how you interact with the page.
  • Google Maps: the maps on our locations page are provided by Google, which may set its own cookies.
  • Cliniko: our online booking page is provided by Cliniko, which may use cookies needed for the booking process to work.
  • Vercel Analytics and Speed Insights: measure visits and page performance without using cookies.

You can block or delete cookies through your browser settings, although some parts of the website, such as online booking, may not work properly without them. You can also opt out of Google Analytics using the Google Analytics opt-out browser add-on.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information from loss, misuse and unauthorised access. Access to clinical records is restricted to the clinicians and staff who need it to provide your care.

Your Rights

Under UK data protection law, you have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to delete your information, where we are not required to keep it
  • Ask us to restrict how we use your information
  • Object to us using your information where we rely on our legitimate interests
  • Ask us to transfer your information to another organisation
  • Withdraw your consent at any time, where we rely on your consent

To make a request, please contact us using the details above. There is normally no charge, and we will respond within one month.

Making a Complaint

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.